Refunds and Cancellation Policy – Samrudhi Enterprises

At Samrudhi Enterprises, we value the trust and satisfaction of our customers. Every piece of our imitation jewellery is crafted and packaged with utmost care. However, if for any reason you are not completely satisfied with your purchase, we have designed a simple and transparent Refunds and Cancellation Policy to make your experience hassle-free. Orders can be cancelled within 24 hours of placement, provided they have not yet been shipped. To cancel an order, customers can reach out to us at samruddhienterprises237@gmail.com or call 9403492659 with their order number and reason for cancellation. Once an order has been dispatched, it cannot be cancelled. Please note that custom-made or personalized jewellery orders are not eligible for cancellation.

Refunds are applicable only if you receive a damaged, defective, or incorrect product. To be eligible for a refund, the item must be unused, in its original packaging, and returned within 7 days of delivery. Customers are required to share unboxing photos or videos as proof in cases of damaged or missing items. Once a return request is received, our team will inspect the product before approving the refund. To initiate a return, you must email us within 7 days of receiving the order, mentioning your order details, contact information, and reason for return. Our team will guide you through the return process. The product must be shipped back to the provided return address, and return shipping costs will be borne by the customer unless the product is found defective or incorrect.

Once the returned product is received and verified, the refund will be processed within 7–10 business days and credited to the original payment method used during the purchase. Customers will receive an email confirmation once the refund is initiated, although bank processing times may vary depending on the payment provider. Certain products, however, are non-refundable for hygiene and safety reasons — this includes earrings, nose pins, custom-designed jewellery, and items purchased during clearance or promotional sales. Currently, direct exchanges are not offered, but customers can return eligible items for a refund and place a new order for another product.

At Samrudhi Enterprises, we are committed to ensuring a trustworthy and customer-friendly shopping experience. Every concern is handled with care, fairness, and attention to detail. For any questions or further assistance regarding refunds or cancellations, please contact us via email at samruddhienterprises237@gmail.com or call us at 9403492659.

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